Refund and Cancellation Policy
This policy covers cancellations and refunds for RawMktg subscriptions, operated by Sageo Consulting LLP. Payments are processed by Paddle, our authorised reseller and merchant of record.
Try it free first
Every plan is preceded by a free audit that needs no card. We would rather you saw the product work on your own website before paying for it.
Cancelling
- You can cancel at any time from your account settings. No email or phone call needed.
- Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and then reverts to the free tier.
- We do not pro-rate or refund the unused part of a period on cancellation.
- You can export your data at any time before or after cancelling.
14-day refund on a first subscription
If you are unhappy with your first paid month, email us within 14 days of that first payment and we will refund it in full. You do not need to give a reason.
This applies once per customer, to the first payment on an account. It does not apply to renewals.
Renewals
Renewal payments are not automatically refundable, because the plan has been available to you for the period. Two exceptions:
- Something on our side went wrong. If the Service was materially unavailable or failed to deliver the crawls or measurements your plan includes, tell us and we will refund or credit the affected period.
- You did not intend to renew. If you forgot to cancel and have not used the Service since the renewal, contact us within 14 days of the charge and we will normally refund it.
Upgrades and downgrades
- Upgrading takes effect immediately. You are charged the difference for the remainder of the current period.
- Downgrading takes effect at the next renewal, so you keep the higher plan for the period you have paid for. No refund is issued for the difference.
How to request a refund
Email support@rawmktg.com from the address on the account, with the date of the charge. We aim to respond within two business days.
Approved refunds are issued by Paddle to the original payment method. Paddle typically processes them within 3–5 business days, though your bank may take longer to show it. You may also contact Paddle directly at paddle.net using the details on your receipt.
Chargebacks
Please contact us before raising a chargeback with your bank — we would almost always rather refund you directly. Accounts subject to a chargeback may be suspended while it is resolved.
Statutory rights
Nothing in this policy limits any refund or cancellation right you have under the law that applies to you, including consumer rights where they apply.
Contact
Sageo Consulting LLP, TB3, Sowparnika Ananda, Sompura Gate, Sarjapur Road, Bangalore 562125, Karnataka
support@rawmktg.com